Common Cars is committed to ensuring that your personal details are treated with respect.

How do you protect my information? 

We only use your information in order to fulfill our obligations to you and for administration purposes. We will only disclose sufficient information to our drivers and sub-contractors in order that they can provide the service requested. We will never sell or disclose your information to a 3rd party except where required by law. We use a top-of-the-range security certificate from Thawte in order to protect your credit card and personal details. Our staff only have access to the information that is required to do their job. What type of information do you collect?

Any information that you submit into a form may be collected and stored by the web or database server in order to improve our operations and to provide the best possible service. In common with most websites, we automatically collect certain information about your computer in order to analyze how our customers use our website.  This information includes your IP address and the details of your web browser. Email and communications with the site are archived until no longer required.

Do you use cookies?

Yes.  Cookies are required in order to provide interactive functionality such as logging in and preparing quotes.

What information do you send me? 

Emails generated in the course of your use of our website such as booking confirmations.Emails keeping you informed on the progress of your booking. If you have any questions or concerns regarding how we use your information, please contact our control center on 0044(0)7949500582089121888.

REFUND:

Refunds will be issued on the Following Grounds:

Booking prepaid with a credit card or debit card and cancellation notified 12 hours prior to the actual pick up time. If the passenger missed the flight and informs us in advance either by email, text or via phone and obtains a cancellation number.

No refunds will be issued for the following:

Cancellations notified under 12 hours the passenger books the PHV for a wrong date, wrong flight number and other misleading information. If the passenger leaves the pickup point without informing us for any reason whatsoever.