Vehicle Type:

It is the passenger's responsibility to ensure that they order the correct type of vehicle in order to carry the numbers of passengers and luggage.

Prices:

Prices quoted and paid are for passengers being ready to travel at the booked time.

Phone Bookings:

All phone bookings are taken with great care and detailed attention to ensure accuracy is maintained. Some of the bookings may be recorded for training and verification purposes.We will not be held liable for any incorrect information provided by third party.

Booking Confirmations:

We will send e-mail confirmations to all of our passengers, provided they have included a valid e-mail id with their booking. This will include phone bookings as well as web bookings.

Payments:

Payment for Services:

Booking requests through our online tool or through our telephone support are prepaid.For arrangements with corporate customers for deferred payment the following shall apply:It is a condition of this agreement that invoices shall be paid in full within 30 days of issue thereof. Should any invoice not be paid within 30 days any outstanding invoices shall immediately become due and payable.We will add 3% each month to the previous month’s outstanding balance.You shall not be entitled for any reason to withhold payment due to us for any reason including where you are in dispute with us in respect of the Services.

Fraud Prevention:

To protect ourdrivers and passengers safety we have implemented a randominstallation of security cameras in our cars. Any online credit/debit card bookings will be subject to verification and passengersmay be asked to provide ID with the credit/ debit card.

Waiting Time Charges:

All pickups from the airports and cruise ports are allowed 1 hour free from the landing time/docking time. Any further waiting time will be charged at 25p per minute (minimum £2.50). Flight delays are exempt from this charges.Pickups from home, hotel, offices and other venues are allowed 5 minutes from the actual booked time, thereafter 25p per minute (minimum £2.50) will be added to the fare quoted.

Additional Passengers and Luggage:

Additional passengers and luggages may be added with the permission of Uk Airport Service control to the car ordered but not exceeding the numbers per vehicle type ordered.

Booking Cancellations:

A booking can be cancelled in advance by giving 12 hours notice. Any booking made on the basis of paying cash to the driver secured with a credit card or debit card will be charged the full fare in the event of cancellations notified under 12 hours.
All pre paid booking cancellation notified under 12 hours will not be refunded.

Missed Flights:

If the passenger missed a flight this information must be informed to us immediately so that we will notify the driver not to enter the airport for that pick up. If the journey was pre paid it will be refunded after deducting £6.00 for bank charges. However if the passenger wishes to take a later flight we will provide the service at no extra cost.